TERMS AND CONDITIONS

Terms of Transport at AIR-TRANSFER.PL Sp. z o. o.
1. GENERAL PROVISIONS
1.1. The document which entitles to use transport services is the "Ticket", hereby referred to as the Ticket.
1.2. The Ticket is a document issued to a specific person and is not transferable.
1.3. Purchasing a ticket shall be understood as acceptance of the "Contractual Terms of Transport".
2. TICKET
2.1. The Ticket price and its validity are determined by the Carrier. The Ticket price is determined according to the valid price list on the day of Ticket issue. 2.2. A valid Ticket should include:
– name and surname of the passenger presenting it during the journey;
– destination, travel date and departure time;
– name of the Carrier;
– ticket price.
2.3. The buyer of the Ticket is obliged to verify the data included on the ticket;
2.4. All changes on the Ticket should be stamped and signed by the office where the change was made;
2.5. Tickets issued under special or promotional tariffs should be clearly marked with the words: "SPECIAL OFFER";
2.6. In order to obtain a discount, it is necessary to hold appropriate documents. Unauthorised use of a discount results in the obligation to make an ADDITIONAL PAYMENT to the full ticket price in a bus or minibus.
3. RIGHTS AND OBLIGATIONS OF THE CARRIER
3.1. The Carrier means to provide a transport service of Passengers and their luggage on the route specified on the Ticket;
3.2. The Carrier means to ensure the right travel conditions, in accordance with the principles of safety and hygiene.
3.3. In the event of a breakdown of a coach or minibus, the Carrier will take all steps to provide substitute transportation enabling the continuation of the journey..
3.4. In the case of airport transfers - the Carrier is not liable for damages or delays resulting from:
a) incorrect or incomplete information about the Passenger's departure or arrival;
b) interruptions of traffic, roadside inspections, bad weather conditions, passenger delays or other random events.
3.5. The Carrier provides the passengers with Personal Accident Insurance for the duration of the journey, but is not liable for damages caused outside the vehicle.
3.6. The Carrier has the right to refuse to embark the Passenger or ask the Passenger to leave the vehicle if the Passenger:
a) is under the influence of alcohol or drugs;
b) does not comply with the "Contractual Terms of Transport";
c) endangers or disturbs other Passengers or hinders the course or safety of the journey in any other way;
d) holds a ticket obtained against the applicable law or the Carrier's regulations, or is not able to verify personal details included on the ticket.
e) the presented ticket has signs of modification or falsification.
4. RESERVATIONS, CANCELLATIONS AND CHANGES OF TICKETS
4.1. Reservation takes place at the time of Ticket issue.
4.2. Reservations can be made by phone, in the office or online at: www.air-transfer.pl.
4.3. In the event of cancellation, the customer incurs the following costs related to the cancellation:
– WHITE package: 100%;
– SILVER package: less than 24 hours prior to departure 100%;
– GOLD package: less than 10 minutes prior to departure 100%.
There is no refund for unused Tickets or Tickets which were not cancelled within the aforementioned time limits.
4.4. Change of date, time of departure, name or direction of travel reported by phone or in the office:
– WHITE package: no possibility of making changes on the Ticket;
– SILVER package: one change on a given Ticket is allowed up to 2 hours prior to departure;
– GOLD package: any number of changes on a given Ticket up to 10 minutes before departure.
4.5. Returns do not apply to additional options such as: packages, extra luggage, child seats.
5. RIGHTS AND OBLIGATIONS OF THE PASSENGER
5.1 The Passenger is obliged to:
a) hold and present a valid ticket for the whole duration of the journey;
b) arrive on time at the departure point of the coach or minibus. Failure to arrive by the time of the scheduled departure shall be understood as cancellation of travel;
c) follow the instructions of the coach or minibus crew;
5.2. The Passenger is liable for damage caused to other Passengers or the Carrier.
5.3. Smoking, drinking alcohol and using intoxicants is strictly prohibited on board of the vehicle. The ban also applies to e-cigarettes. Passengers not complying with the recommendations specified above will be asked to leave the vehicle immediately.
5.4. Due to the nature of airport transfers - in the case of delays, changes or any problems finding the coach or minibus, please contact the emergency number, available 24/7: +48 512 370 778. If the Customer fails to call the Carrier, any complaints will be rejected.
5.5. Travelling with children and their ages must be reported to the Carrier in advance due to safety requirements.
5.6. Transport of children: up to 12 years - adult guardian, 12-16 years - parent authorisation.
5.7. All complaints related to the performance of the transport contract should be sent by post to the office address within 14 days from the occurrence of the circumstances that are the subject of the complaint.
6. LUGGAGE
6.1 The Passenger is entitled to free transport of:
– white package: 1 piece of luggage up to 32 kg and a hand luggage up to 10 kg;
– silver package: 1 piece of luggage up to 32 kg and a hand luggage up to 10 kg;
– gold package: 2 pieces of luggage up to 32 kg and a hand luggage up to 10 kg.
The fee for additional luggage in each package is PLN 20. The Carrier reserves the right to decide to accept extra luggage - subject to available space in the luggage compartments..
6.2. It is possible to transport luggage with unusual dimensions, e.g. bikes, skis, surfboards, but only after prior arrangement with the Carrier.
6.3. The Carrier has the right to refuse to accept luggage of excessive weight or atypical dimensions, if such a luggage has not been reported at the time of purchasing the ticket.
6.4. The Carrier is responsible for lost or damaged luggage, up to PLN 300 only. Luggage with a higher value should be insured individually in the Insurance Company.
7. PACKAGES
7.1. WHITE package:
– cancellation of the Ticket with a 100% deduction of the Ticket price;
– no possibility of making changes on the Ticket;
– 1 piece of luggage up to 32kg + one hand luggage up to 10kg;
– in the event of a flight delay, the Ticket is valid for the next bus departing after landing, if there are available seats.

SILVER package:
– free cancellation of the Ticket up to 24 hours prior to departure;
– one change on the Ticket is possible up to 2 hours prior to departure;
– 1 piece of luggage up to 32kg + one hand luggage up to 10kg;
– in the event of a flight delay, the Ticket is valid for the next bus departing after landing, if there are available seats;
– free cancellation of the Ticket after the departure time in the event of a min. 60-minutes flight delay.

GOLD package:
– free cancellation of the Ticket up to 24 hours prior to departure;
– any number of changes on the Ticket can be made up to 10 minutes prior to departure;
– 2 pieces of luggage up to 32 kg + one hand luggage up to 10 kg;
– in the event of a flight delay, the Ticket is valid for the next bus departing after landing (guaranteed seat);
– free cancellation of the Ticket after the departure time in the event of a min. 30-minutes flight delay;
– in the case of a minimum of 15-minute delay in Passenger's arrival at the airport, the Carrier shall return 100% of the Ticket price + a special offer code for 1 one-way trip on any service operated by AIR-TRANSFER.PL
8. OTHER
8.1. Travelling with animals is prohibited.
8.2. If the Passenger gets the coach dirty, a fee of PLN 200 may be charged.
8.3. These Regulations shall enter into force on 01.08.2017.
9. FINAL PROVISIONS
9.1. In matters not regulated by the provisions of these Regulations, the following provisions shall apply: the Act of 15 November, 1984 Transport Law (Journal of Laws of 21 June 2000, no. 50, item 601, as amended), the Civil Code Act of 1964 (Journal of Laws of 1964, no. 16, item 93; as amended).
9.2. Any disputes shall be settled by the District Court with jurisdiction over the Carrier's registered office.
9.3. These provisions constitute the Regulations within the meaning of Article 4 of the Transport Law, which defines the conditions of carriage of persons and goods provided by Air-transfer.pl.
9.4. These Regulations apply to licensed coach and minibus services provided only with the use of vehicles at the disposal of Air-transfer.pl or vehicles of partner companies and subcontractors.
9.5. I consent to receiving electronic commercial information from and to the processing personal data for this purpose by Air-transfer.pl.
BACK TO TOP